Igniting Conversation
Multilingual business development services to engage your global audience throughout their customer journey.
B2B Business Development & Lead Qualification
The Call Business is a multilingual, B2B lead qualification and business development agency. We offer a suite of lead qualification and lead nurturing services designed to drive customer engagement and growth by starting informed and intelligent conversations with your customers. We work together to achieve your goals, our team working in partnership with yours.
How we make an impact
We help you to get more ROI from the leads that your marketing team generate.
We talk to the prospects that you don’t have time to talk to.
We work as a seamless extension to your team.
40+
TEAM MEMBERS
Connected by a secure, cloud-based infrastructure, our team work around the globe, providing outsourced customer service so that your audiences can have authentic conversations whatever time zone they’re on.
20+
LANGUAGES SPOKEN
The Call Business is a multi-lingual organisation but our team members make calls in their native language in local business hours to maximise engagement and minimise communication barriers.
10+
YEARS DOING WHAT WE DO
The Call Business has been around since 2012 but our senior team bring decades of experience in providing outsourced global support and lead qualifying services to B2B clients.
6300+
TREES PLANTED
Taking care of business and taking care of the planet.
With a diverse international team, we strive to create a company culture with strong social values that promote inclusivity, flexibility and respect at every level.
Discover more about what drives TCB’s Social Values >>
What we do brilliantly
Our strength lies in targeted B2B lead qualification. We build relationships with our clients’ prospects, so that we can positively influence the sales cycle. We do this by starting one-to-one dialogues in their native language as early as possible in the customer journey, working to build engagement and strengthen and develop the customer relationship. This creates better qualified prospects so our clients get more ROI from the leads that they have generated.
CREDIBLE AND AUTHENTIC CONVERSATIONS
At the outset, we learn about our clients’ products and services so we are able to have natural, credible business development conversations with their prospects. We never want to sound as though we are reading from a script, which is where our telemarketing services differ from so many other organisations. Our focus is on having authentic conversations to increase customer engagement and ascertain where the prospect is on their purchase journey. We are not there to sell, but to engage.
FLEXIBLE SOLUTIONS
Clients can dial the level of customer engagement support that we provide up or down to meet their business needs. We often run pilot projects in just two or three languages to establish benchmarks, before rolling out globally.
DATA
Our specialist data team ensure that we work in compliance with the Data Protection regulations in each country and we can work with our clients to ensure that our B2B marketing communication with their customers and prospects is fully compliant.
TOOLS OF THE TRADE
Our business developers engage in lead outsourcing activity via telemarketing, email, voicemail and webchat supported by our specialist social selling professionals, copywriters, data protection experts and webchat strategists.
“The TCB team’s capacity to rapidly learn our business has been impressive and from day one they have exceeded our expectations”
Christian Strarup, Senior Marketing Portfolio Manager, HBK
Our Team
Our 40-strong team are based in-country across all continents and time zones, and are trained to engage with our clients’ prospects across multiple platforms in over 20 different languages. From live web chat and email to inbound and outbound phone calls, our business development team is highly skilled at building rapport for effective lead qualification and customer nurturing.
Find out more
We at The Call Business pride ourselves on building long-term relationships with our clients to increase the impact of their B2B marketing and improve their business development performance.
We do that by being authentic, realistic and honest in everything we do. If you would like to find out about outsourcing your lead qualification services, drop us a line.
CONTACT US
Find out how we can support your business
T&C’s and Policies
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INFORMATION SHEET
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VACANCIES
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Client Testimonials
Read some of our client testimonials
Media Centre
Visit our media centre to read more about us
SOCIAL VALUES
Read about how we treat the planet & our people
Our Blog
Visit our blog to hear our views on the industry