Secure and compliant lead qualification

We work as an outsourced partner on a flexible basis so that you have no issues round head count or recruitment costs.

We work globally, with 40+ staff round the world, working in local timezones and in 20+ languages and we work white-labelled as members of your team, for a seamless customer experience.

At the outset you work with us to brief and train our team so that we are able to have credible conversations with your prospects. Thereafter, you can dial the level of support that you need up and down, and we take responsibility for rolling out training to team members in different languages.

Our business developers engage via telephone, email, voicemail and webchat supported by our specialist social selling professionals, copy writers, data protection experts and webchat strategists.

You can dial the level of support that we provide up or down to meet your business needs and we can deploy our team in different countries, timezones and languages to meet your regional requirements. We can also adjust our lead qualification processes to fit your customer nurturing strategy.

All our business systems are secure and cloud-based, and the team work remotely, from home offices, rather than in a call centre environment. We are system-neutral and we can work in a variety of CRM and webchat applications including SalesForce, Microsoft Dynamics, SAP CRM, Drift, LiveChat and PureChat. We also operate our own Quickbase CRM platform and can design and build bespoke applications to suit clients’ specific needs for their lead nurturing and lead qualification programmes.

Our specialist data team ensure that we work in compliance with the Data Protection regulations in your country and we can work with you to ensure that our communication with your customers and prospects is fully compliant. If you would like a copy of our standard Data Processing Agreement, please contact our DPO on dpo@thecallbusiness.com.