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“The TCB team’s capacity to rapidly learn our business has been impressive – and from day one they have exceeded our expectations. Our internal process of screening leads have improved and with the high quality leads we get through The Call Business activities, we are able to save valuable time of our sales force, which also has led to a higher trust in the marketing contribution. Further, I would like to mention the flawless collaboration with The Call Business. It is not often you meet vendors who takes such pride in your success as a customer as The Call Business does. I’ve been delighted with the results and would wholeheartedly recommend The Call Business.“

Christian Strarup, Senior Marketing Portfolio Manager, Brüel & Kjær Sound & Vibration Measurement A/S, HBK

“This was a challenging project with a hard-to-reach audience and a tough deadline. The Call Business proved tenacious and professional throughout, and they got the results we were looking for. I’d definitely work with them again.”

Chris Warde, Head of Project

“In 2016 I brought The Call Business into CycleScheme to improve our customer sign ups. Our marketing had been effective and we had high volumes of employers registering to provide cycle-to-work for their staff. There was a high attrition rate between registration and full participation, with the employer launching the scheme to their staff, promoting it effectively and getting their staff signing up to buy bikes. We used The Call Business to call every new company that signed up to support them in getting their scheme launched and to gain insight on any barriers with the user journey.

The feedback we got was invaluable, it informed changes and adjustments to our internal process, our employer portal user journey and the collateral we provided to employers. The pilot was extended beyond the initial three months and in the first year of our engagement with The Call Business there was a notable increase in transaction levels proving the engagement had positive effects.

The The Call Business team became a vital part of our customer engagement team working not only with CycleScheme but with other schemes within the Hawk Incentives portfolio. They’ve worked on cross-selling, upselling, customer surveys, event management and appointment setting. They are professional and always deliver results. Great people to work with, amazing work ethic and value for money.”

Julie Coxhill Product Director GrassRoots CycleScheme 2014-2019

“We started working with The Call Business in 2016. As part of our broad marketing activity, we generate a lot of leads via trade shows, but these leads need qualifying and those that are not yet ready to purchase from us need nurturing.

The Call Business work as an extension of our team, engaging and qualifying both on the telephone and via email. They fulfil requests for product literature, deal with FAQs, and keep in touch with those not yet ready to buy. When they have identified an opportunity to sell, they then book and confirm appointments for our regional sales managers. Their support enables our sales team to focus on real sales opportunities.

The Call Business are key to the success of our sales and marketing activity and are great to work with. Highly recommend them.”

Emily Hardy, UK Marketing Manager, Brigade Electronics

“The Call Business has enabled us to connect with our customers in real time leveraging the interest and pain points are that are top of mind. TCB’s Drift support team is swift, supportive and knowledgeable. Above all, they consistently serve as customer advocates in every conversation and provide essential feedback that allows us to course correct chatbots. We are able to monitor influenced pipeline in real time as well, justifying cost. Our increased response times and conversion rates are a positive display of the best-in- class professionalism and expertise that The Call Business brings to business development. If you are looking for forward-thinking demand innovation for your sales team while leveling up your MarTech stack- talk to The Call Business!”

Carmela Fortin, Senior Manager, Demand Generation, Uptime Institute

“From the start, we have been impressed by the team’s professionalism, their structured approach and the brilliant onboarding process. Due to their exceptional communication skills, they were able to engage with customers to discuss technically advanced and complex products within a very short timescale. As the results have exceeded our expectations, the project has successfully been extended, and we look forward to working with TCB on other projects in the near future.”

Jutta Schuler, Sen. Marketing Coordinator, B&K Vibro GmbH

“We were delighted with the secret shopping exercise. The attention to detail was impressive, and we found the scoring matrix really useful in giving us anecdotal feedback as well as stats.

We wanted to up our game and The Call Business gave us key insights into the areas where we need to focus and provided workable pragmatic recommendations to move forward.

We’ve used Andi and her team for telemarketing for years and were delighted that their secret shopping project was of the same high standard.”

Colin Jones, Global Marketing Communications Director, Servomex